Returns & Exchanges
At BergHOFF Home, we want you to be completely satisfied with your high-quality kitchenware and home essentials. If you are not happy with your purchase, you may return unused items in their original packaging within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the unused products in their original BergHOFF packaging, ensuring all labels and protective inserts are included to prevent damage during transit.
Ship the Item
Print your prepaid shipping label provided via the portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing